Right of withdrawal

Last updated: 15.10.2026

This page applies to consumers ( natural persons acting outside their trade or profession ), according to Romanian Government Emergency Ordinance ( OUG ) 34/2014 and Directive 2011/83/EU. Companies do not have a right of withdrawal.

1. Right of withdrawal

You have the right to withdraw from the contract within 14 days without giving any reason. The period ends 14 days after the day the contract was concluded ( the day we confirmed your order ).

To exercise it, tell us clearly that you withdraw: by e-mail to [not set yet], by a ticket in the client area or by post to [not set yet]. You may use the model form below, but you do not have to. It is enough to send the message before the 14 days end.

2. Services started at your request

Our services are set up and start as soon as you pay. When ordering you expressly ask for the service to start during the withdrawal period and acknowledge the consequences. Therefore:

• If you withdraw, you pay an amount proportional to what was provided until you told us that you withdraw ( the days of service already used ), as provided by art. 14 ( 3 ) of OUG 34/2014. We refund the rest.
• Once a service has been fully provided, the right of withdrawal no longer applies ( art. 16 lit. a ) of OUG 34/2014 ).

3. Refund

We refund the amount due without undue delay and no later than 14 days after we receive your withdrawal, using the same payment method you used, unless you expressly agree to another one. You pay no fees for the refund.

4. Other refunds

Apart from the right of withdrawal, amounts paid for a running term are not refunded when you cancel; the service simply runs until the end of the term. If we end a service without a fault on your side, or cannot deliver it, we refund the unused part.

5. Model withdrawal form