Service levels

Last updated: 15.10.2026

This page describes what you can expect from our services. It is part of the Terms and Conditions.

Availability

We aim for 99.5% availability per calendar month for each service, measured as the time the server process can be reached from the internet. Not counted: planned maintenance announced at least 24 hours in advance ( usually at night, Romanian time ); problems caused by your configuration, plugins or content; suspension under the Terms; attacks beyond the capacity of the DDoS filtering; outages of services we do not run ( Steam master servers, TeamSpeak licensing / accounting servers, upstream networks ).

If we miss the target

If a service was available less than the target in a month for reasons on our side, open a ticket within 30 days. We extend the service by twice the extra downtime, rounded up to whole days ( at most 15 days per month ). This is in addition to your statutory rights.

Support

• Tickets in the client area and e-mail, in English and Romanian.
• We usually answer within a few hours during the day and within one working day at most.
• Outages affecting a running service get priority.

Setup

New services are set up after the payment is confirmed, usually within one working day.

Data

We protect the servers and the data on them with reasonable technical measures, but keep your own backups of anything important. After a service ends, its data is deleted within 30 days.